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Onboarding, service and regions · part-time · remote

Customer service manager

The best service for channel owners, participants and partners

Message Kylych

Why we need this role

Our goal is for clients and partners to be happy with working with us. We need someone who answers channel owners and participants quickly and kindly, solves their issues and brings back to the product whatever gets in people's way.

What you'll do

  • Answer channel owners and participants in Telegram
  • Help set up games and sort out prizes
  • Collect frequent questions and pass them on to product and help content
  • Make sure no question goes unanswered

Who we're looking for

  • You love people and talking to them
  • You explain complex things simply and calmly
  • You are careful with promises and deadlines
  • You draft replies with AI and check each one

Nice to have

  • Support experience in SaaS or a service business
  • English or other languages

Your first month

Build a knowledge base of answers and cut first response time.

Why our roles are always open

An open role doesn't mean we need someone right now. We're looking for the best of the best and are ready to welcome such a person to the team if we find common ground and shared values.

  1. 1We get acquaintedYou message Kylych and tell him about yourself and your idea. We have a call and see if we're a match.
  2. 2ReserveIf we match but there's no work for you yet, you're in our reserve. We stay in touch and share news.
  3. 3You hear from us firstWhen we need more hands, we call the people we already know first. We start with a small task.

How we work

  • Come with an ideaWe start the conversation with your idea of what you would improve in our work. The best ideas go straight into the plan.
  • Freedom and results on timeWe're not a corporate-style company. You decide how and when to work, and deliver the agreed result on time. We evaluate honestly — by results.
  • We finish what we startEvery process is seen through to the end: a task is closed when there is a result, not when it was started.
  • Every role has a backupRoles and responsibilities are written down, so part of the work can always be handed to a colleague — with no loss for the client and no heroics.
  • Top AI tools, paid by the companyWe work with the latest Claude, ChatGPT and other models and expect you to use them every day — at work and in life. The company pays for the subscriptions, and a person is responsible for the result.
  • Happy clients and partnersOur goal is the best service on the market: everyone who works with us should want to keep going.
  • Two meetings a weekMeet, split the tasks, get them done. No extra calls and no reports for the sake of reports.
  • Hourly pay and optionsHourly pay and option bonuses — for those who grow with the company.
  • For the whole worldWe're building a company for the whole world: remote and part-time from any country. What matters is not where you live but what you do.

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